Customer Success Manager

  • Location

    London

  • Sector:

    Media , IT/Tech

  • Job type:

    Permanent

  • Salary:

    £20,000 - OTE £35,000

  • Contact:

    Jon Miles

  • Contact email:

    jon.miles@graduate-fasttrack.co.uk

  • Job ref:

    BB1

  • Published:

    about 1 month ago

  • Expiry date:

    2019-07-10

  • Startdate:

    ASAP

  • Client:

    Brandbassador

  • Consultant:

    Jon Miles

BRANDBASSADOR - CUSTOMER SUCCESS MANAGER


Brandbassador is a platform that allows brands to scale and automate word of mouth
marketing. We work with brands such as iDeal of Sweden, PopSockets, MVMT Watches, Daniel
Wellington, and the list goes on. Brandbassador was founded by the founders of Onepiece - a
pioneer in the adult onesie industry. After running into a number of painful manual tasks, the
founders created their own internal system to alleviate their problem. Little did they know, it was
a problem countless brands are facing and need a solution to. So, they spent 2 years and over
$4 million in development costs to create what is now Brandbassador.


THE ROLE


Reporting to our Head of Customer Success, you will be joining an exceptional, motivated
and successful Customer Success team. They pride themselves on surprise and delight and
going above and beyond to ensure our customers love us. The Customer Success team are
one of the most important teams in our entire business and they safeguard our growth by
ensuring our customers have a first-class experience. It's a challenging role, balancing both
commercial and experiential priorities, but get it right and it's one of the most rewarding in
the company. You'll be responsible for:


YOUR MISSION


● Carrying customers through the on-boarding process (post sales) and set the tone for the
excellent service they will receive
● Being the main point of escalation for customers, their guardian within the business
● Spotting opportunities to help customers grow their business, improving revenue in the
process
● Helping to identify customers that are 'at risk' and set recovery plans in place to win them
back round
● Ensuring that for every customer, we know what they love (and don't love) about our
platform
● Helping to determine, design and develop new ways for our Brands to get the most out of
our platform
● Ensuring smooth customer transitioning and training as our product develops


A LITTLE BIT ABOUT YOU


● You're commercially minded and driven by targets
● You LOVE people; more precisely, you've both a passion for and experience in building
relationships
● You've got relevant experience; with a proven track record in B2B account management
● You're ambitious, driven & tenacious; we’re looking for someone who can both grow the
role and their career at the same time
● You're unflappable; you can juggle everything, all at once and it doesn't get you down -
you just keep on delivering


WHY US?


● Competitive salary, we pay well & reward performance
● Awesome working environment, we work hard we play hard and we take pride in
our business and our personal development
● Free Lunch - seriously, we provide lunch from some of the best lunch joints in
London
● Personal development - we want to back you and invest in you. You will grow with us