Customer Support Representive

  • Location

    London

  • Sector:

    Media , IT/Tech , Digital

  • Job type:

    Permanent

  • Salary:

    £20,000 - OTE £35,000

  • Contact:

    Jon Miles

  • Contact email:

    jon.miles@graduate-fasttrack.co.uk

  • Job ref:

    BB3

  • Published:

    about 1 month ago

  • Expiry date:

    2019-07-10

  • Client:

    Brandbassador

  • Consultant:

    Jon Miles

Brandbassador is a platform that allows brands to scale and automate word of mouth
marketing. We work with brands such as iDeal of Sweden, PopSockets, MVMT Watches,
Daniel Wellington, and the list goes on. Brandbassador was founded by the founders of
Onepiece - a pioneer in the adult onesie industry. After running into a number of painful
manual tasks, the founders created their own internal system to alleviate their problem. Little
did they know, it was a problem countless brands are facing and need a solution to. So, they
spent 2 years and over $4 million in development costs to create what is now Brandbassador.


THE ROLE


Reporting to our head of Customer Success, you will be one of the first to join our growing
Customer Support Team as a part of an exceptional, motivated and successful Customer
Success team. We pride ourselves on surprise and delight and going above and beyond to
ensure our users and customers love us. The Customer Success team are one of the most
important teams in our entire business and they safeguard our growth by ensuring our
customers and users have a first-class experience. It's a challenging role, balancing and
solving both users and brands enquiries. 


YOUR MISSION


● Make sure Users and Brands have a great experience on Brandbassador
● Be first-line support for ambassadors through the Brandbassador in-app chat and Zendesk
● Being the first point of contact support for Brands through Intercom
● Suggesting improvements to the Brandbassador App and Admin panel based on feedback
from users and customers for them to get the most out of our platform
● Maintaining all missions from Brandbassador
● Maintain all actions in notifications on the main Brandbassador dashboard
● Approving cash payments for Brandbassadors


A LITTLE BIT ABOUT YOU


● You are good at conveying positive emotions and enthusiasm
● You are a problem-solver and you see opportunities when others see problems
● You are a great communicator in oral and written English
● You write fast on a computer
● You enjoy solving customers’ issues
● You are driven by turning a difficult customer into a happy customer
● You've got relevant experience; with a proven track record in customer support
● You're ambitious, driven & tenacious; we’re looking for someone who can both grow the
role and their career at the same time
● You're unflappable; you can juggle everything, all at once and it doesn't get you down - you
just keep on delivering


WHY US?


● Competitive salary, we pay well & reward performance
● Awesome working environment, we work hard we play hard and we take pride in our
business and our personal development
● Free Lunch - seriously, we provide lunch from some of the best lunch joints in London