Graduate Customer Success/Client Relationship Executive

  • Location

    London

  • Sector:

    Media , IT/Tech , Digital, FMCG

  • Job type:

    Permanent

  • Salary:

    £30k plus bonus

  • Contact:

    Joshua Knight

  • Contact email:

    joshua.knight@graduate-fasttrack.co.uk

  • Published:

    about 1 month ago

  • Expiry date:

    2019-11-16

  • Startdate:

    Immediate Starts Available

  • Consultant:

    #

Our client is one of London’s fastest growing tech start-ups who are an extremely innovative and exciting EPOS tech company who have dominated in other countries around the world and are now on the quest to take the UK market by storm.

They are currently looking to recruit for a Customer Success Executive who will help them continue to improve their customer's experience. This role will take on multiple areas of responsibility with your time splitting between a number of different tasks – as this is a growing company in the UK, there will be the opportunity to specialise moving forward.

Graduate Customer Success/Client Relationship Executive

Central London

£30k Basic plus bonus

Immediate Start Available

Benefits

  • Uncapped commission structure
  • 23 days annual holiday
  • Monthly performance rewards (Michelin Star lunch clubs, expensed drinks afternoons, tech prizes)
  • Rapid progression for successful candidates
  • Multiple social events – Rooftop bars, Sporting events, outdoor activities
  • Discounted gym membership – with pool and spa
  • Fantastic modern offices with free breakfast available
  • Company phone
  • Annual Holiday prize for top performers

Responsibilities

  • Ensures all customers are successfully on boarded in a timely fashion; hardware and software delivered, set-up, staff trained and are using our clients’ solutions.
  • Develops customer relationships that promote retention and loyalty, ultimately improving customer value and reducing churn.
  • Be the first point of contact for the customer and on hand to resolve any queries effectively
  • Ambitious individual who will thrive and grow within a start-up environment

Requirements

  • Recent graduate (2016-2019) – minimum 2:2 in any subject
  • Hunger to succeed in a challenging industry
  • Extremely resilient
  • Confident and engaging
  • Ambitious with a desire for career progression
  • Competitive background (high level sport or academia